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Home Phone
911/E911 Emergency Information
If you attempt to install or use the Astound equipment or VoIP services at another
location, the VoIP services, including but not limited to 911/E911, may fail to function or
may function improperly.
Astound phone service is electrically powered and that service, including the ability to
access 911 services, security and medical monitoring services, may not operate in the
event of an area power outage or if the cable connection is disrupted or not operating.
Included with your equipment are advisory warning stickers that provide information
regarding the limitations of 911/E911 service with VoIP services. Please place these stickers
on or near the equipment used with Astound Phone
services.
Battery Back-up
Astound’s telephony modems come equipped with battery back-up already built-in. The battery will
maintain your phone service during a power outage. How long the battery will work depends on your
model of telephony modem and how well the battery retains a charge.
The estimated life of our telephony modem batteries is 6 to 10 years. If you have any concerns about the
age or functionality of your modem battery, we offer free battery checks, up to once a year.
Astound Phone Service During a Power Outage
Astound phone service relies on a telephony modem to work, and that modem requires power to
operate. If you lose power in your home, then your Astound phone service requires a backup power
source to function.
The built-in modem battery back-up will continue to power your phone service until the battery runs
out or external power to your house is restored. If you have your own back-up power supply, such as a
generator, then you can use this power source to run your telephony modem during an outage.
We also recommend having at least one telephone receiver in your home that does not require an
external power source (does not plug into an electrical outlet), or make sure you have a battery back-up,
or secondary power source, for your telephone receiver as well.
Astound phone, like all Astound services, also requires that our facilities maintain power. To that end, all
of our key facilities have automatic back-up generators, and we have our own back-up power supplies
at most other levels throughout our systems, as well as contingency plans in place to minimize the
likelihood of an outage. In the unlikely event that the Astound facility that supplies service to your
home loses power, then your phone service will not work, even if you have power at your location.
If you have an emergency alert system that uses your landline phone, such as Life Alert, that system will
not work if your Astound phone service is not working. We encourage you to have a charged battery
back-up or another secondary power source available to maintain your phone service in the case of a
power outage to your home— as well as alternative methods of communication, such as a Go Phone
for emergency situations.
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